> For the complete documentation index, see [llms.txt](https://developer.aiodds.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.aiodds.com/support.md). # Support > ***AiOdds provides reliable technical support to help customers integrate, operate, and maintain their services with confidence.*** > > *Our support team is available 24/7 to assist with technical questions, integration issues, service monitoring, incident handling, and operational requests. Whether you are preparing your first integration or running AiOdds in a live environment, you can contact us through the support channels available to your account.* ### AiOdds Business Manager Your AiOdds Business Manager can help coordinate commercial, account, and subscription-related requests. Contact your AiOdds Business Manager for: * Product access changes * Subscription updates * Commercial questions * Contract-related requests * Service planning * Account access and permission questions * IP allowlisting support Here is the contact email: [business@aiodds.com](#business-manager) ### 24/7 Support Coverage AiOdds provides round-the-clock technical support for customers using our products and services. Our support coverage includes: * Integration questions * API and real-time data issues * Live service monitoring * Operational troubleshooting For live environments, our team can help investigate connection problems, delayed updates, missing data, parsing issues, and other service-impacting events. You can contact AiOdds support through the chat group. ### Customer Console Use the AiOdds Customer Console to review your account, monitor services, access documentation, and submit support requests. The console includes: * Monitoring tools * Subscription information * Ticket submission * API documentation * Live tracker * Help Center articles For most operational questions, the Customer Console is the recommended starting point. ### Support Tickets Submit a support ticket when you need help with a technical issue, account request, or operational question. Support tickets are suitable for: * Integration troubleshooting * Credential or permission issues * Subscription and data access questions * Documentation questions * Non-urgent technical requests * Follow-up on previous investigations When opening a ticket, include as much detail as possible, such as timestamps, affected endpoints or feeds, request parameters, error messages, and examples of unexpected data. Here is the contact link: *** To help us investigate quickly, include the following information when contacting support: * Affected product or service * Timestamp and timezone * Request url, parameters, topic, if available * Error message or response payload * Screenshots or logs, if useful Providing clear details helps reduce investigation time and allows our team to identify the issue more efficiently. AiOdds is designed to support customers operating in live sportsbook environments. Our support process is built around: * 24/7 technical availability * Operational monitoring * Incident investigation * Customer console tools * Documentation and Help Center resources * Ongoing support from technical and business teams We recommend that customers also implement monitoring, reconnect logic, recovery flows, stale-data alerts, and parsing-error alerts in their own systems. These practices help ensure a stable integration and allow both teams to respond quickly when an issue occurs. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://developer.aiodds.com/support.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.